Senior Product Manager, Service Agreements

ServiceTitan is a company focused on solving real-world problems in the specialty trades and construction industry. They are seeking a Senior Product Manager to lead product development for tools that help contractors manage customer relationships and drive recurring revenue.

Responsibilities:

• Lead the Vision & Strategy
• Create, articulate, and champion the long-term vision for tools that help contractors grow and sustain their base of recurring customers.Develop a strategy centered around contractor success—predictable revenue, improved retention, and streamlined delivery of recurring services
• Own the Roadmap & Product Execution
• Own and drive the roadmap for recurring-revenue and relationship-management capabilities, from conception through launch.Prioritize opportunities balancing customer impact, business value, and technical feasibility.Lead cross-functional discovery, research, design, validation, requirements development, sprint planning, and iterative development
• Cross-Functional Leadership
• Work closely with engineering, UX, data, and go-to-market teams to deliver high-quality solutions that scale.Partner with sales, support, and customer success to drive adoption and ensure customers understand best-practice workflows.Manage and resolve customer escalations while balancing roadmap commitments
• Go-to-Market & Change Management
• Collaborate with product marketing on positioning, launch plans, and internal enablement.Partner with training and onboarding teams to drive customer adoption and retention
• Measure Success
• Establish and track KPIs related to revenue impact, retention, engagement, platform adoption, and customer satisfaction.Use data, experimentation, and customer insights to iterate and continuously improve

Requirements:

• 5+ years in product management, with significant experience in B2B SaaS; experience serving construction or service contractors is a strong plus
• Proven track record of shipping impactful features end-to-end, from research to release to adoption
• Strong ability to break down complex workflows and design solutions that are intuitive for a diverse user base (office staff, field techs, business owners)
• Data-driven mindset with experience defining, measuring, and communicating outcomes
• Exceptional collaboration skills with the ability to influence cross-functionally and generate alignment across engineering, design, GTM, and leadership stakeholders
• Excellent storytelling and communication abilities—able to turn detailed insights into clear, compelling narratives and executive summaries
• A self-starter mentality: you take action, operate with ownership, and thrive in a fast-paced, high-growth environment
• Bachelor's degree required
• Experience building subscription, recurring billing, scheduling, or retention-focused products is highly preferred
• Advanced degree (MBA or technical MS) is a plus