Key skills
Program ManagementProject ManagementSales OperationsAnalytical SkillsExcel/Sheets ProficiencyGTM Systems FamiliarityChange ManagementCommunication SkillsAttention to DetailTeam PlayerAILookerTableauSaaSSalesforceAgileCommunicationCustomer SuccessSales
About this role
Samsara is a pioneer in the Connected Operations™ Cloud, helping organizations improve safety, efficiency, and sustainability through IoT data. The Program Manager II will support the Customer Success Programs team by executing initiatives that enhance sales productivity and streamline workflows, ensuring customer-centric outcomes across the organization.
Responsibilities:
- Support Program Execution: Partner with Senior Program Managers to drive progress on key workstreams, track milestones, and surface risks
- Analyze and Report Outcomes: Assist in defining KPIs, collecting data, and delivering insights through dashboards and program updates
- Coordinate Cross-Functional Work: Help coordinate meetings, follow-ups, and communications across Sales, Revenue Operations, Systems, and Enablement teams
- Document and Improve Processes: Maintain up-to-date documentation and identify opportunities to optimize repeatable workflows
- Drive Adoption and Change: Support change management efforts, including building communication plans, FAQs, and enablement resources
- Model Samsara’s Cultural Principles: Be customer-obsessed, inclusive, and relentlessly focused on long-term impact
- Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices
Requirements:
- Bachelor's degree or equivalent practical experience
- 3–5 years in project management, program management, sales operations, or business analysis (SaaS or GTM experience is a plus)
- Exposure to cross-functional program work and stakeholder communication
- Comfortable working in a remote environment and able to collaborate effectively across time zones
- Analytical skills with proficiency in Excel/Sheets and basic data tools (e.g. Looker, Tableau, or Salesforce reporting)
- Excellent attention to detail and follow-through
- Familiarity with GTM systems (Salesforce, NetSuite, Gong, etc.)
- Experience supporting change management or enablement efforts
- Certification or coursework in Agile, PMP, or similar methodologies
- Experience using AI-powered tools to enhance productivity, streamline program tasks, or uncover insights