Customer Success Manager

Multiplier is at the forefront of the global hiring revolution, simplifying the process for companies to hire and manage talent across borders. The Customer Success Manager will build strong relationships with named accounts, ensuring customers achieve their business objectives and driving growth and retention through consultative solutions.

Responsibilities:

• Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
• Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
• Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
• Identifying growth opportunities within your portfolio

Requirements:

• Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)
• Min 2 years in pure enterprise account/ relationship management
• Min 2 of the last 3 years overachieving goals and targets
• A people-first, and growth mindset
• An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
• The ability to work independently, problem-solve proactively, and collaborate effectively
• Comprehension of value-based sales
• Discipline in Account Planning, Forecasting, and Quota Attainment
• Previous experience of working in customer success/service
• A background at a HR SaaS company
• Experience in working remotely