Mid-Market Customer Success Manager

Nabla is a company dedicated to enhancing the practice of medicine through AI technology. They are seeking a Mid-Market Customer Success Manager to manage relationships with enterprise customers, drive product adoption, and ensure customer satisfaction and growth.

Responsibilities:

• Customer Relationship Management: Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders, turning pilots into success studies, and developing champions of Nabla’s product
• Provider Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product
• Performance Tracking: Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders
• Customer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customers
• Feedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap

Requirements:

• 5+ years of experience in customer success, account management, or a related role in B2B SaaS healthcare technology
• Strong experience in and understanding of the healthcare industry and the needs of clinicians
• Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders
• Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions
• Ability to quickly learn and understand complex technical products and explain them to non-technical users
• Experience with EHR integration is a plus
• Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively