Thomson Reuters is seeking a Senior Project/Program Manager to lead the integration of partner organizations into their Pagero e-invoicing and compliance platform. This role focuses on driving collaboration between internal teams and external partners to ensure successful implementation and measurable performance standards across the implementation lifecycle.
Responsibilities:
- Lead end-to-end program management for the integration of partner organizations into Pagero implementation workflows
- Develop and execute structured partner integration plans with defined roles, responsibilities, timelines, and success metrics
- Establish governance structures, communication cadences, and escalation paths across internal and external teams
- Monitor program health metrics including timelines, budgets, resource utilization, and quality standards
- Manage cross-workstream dependencies, resolve conflicts, and proactively remove blockers
- Facilitate knowledge transfer and capability building to ensure long-term partner success
- Drive alignment on implementation methodologies, standards, and best practices
- Serve as the primary liaison between partner organizations and internal stakeholders throughout the implementation lifecycle
- Collaborate with Implementation, Product, Customer Success, Partner Operations, Legal, and Finance teams to streamline partner integration processes
- Advocate for both partner and customer needs to enhance delivery efficiency and reduce friction
- Lead cross-functional initiatives to improve partner experience and accelerate customer time-to-value
- Establish regular stakeholder cadences to ensure accountability, alignment, and continuous improvement
- Define and refine partner integration playbooks and operational frameworks
- Establish KPIs and reporting structures to measure partner performance and program success
- Identify risks, issues, and opportunities, implementing mitigation and improvement strategies
- Provide executive-level reporting and status updates
- Document lessons learned and contribute to continuous process enhancement
Requirements:
- 7+ years of program/project management experience, including at least 3 years in senior-level program roles managing complex, multi-stakeholder technology implementations
- Experience managing professional services or implementation-focused projects
- Proven success managing partner ecosystems and integrating external organizations into delivery workflows
- Strong executive presence with the ability to influence senior stakeholders in complex, matrixed environments
- Demonstrated ability to build trusted relationships across organizations
- Strategic mindset with the ability to translate business objectives into structured, executable program plans
- Strong analytical and problem-solving skills, with comfort leveraging data to guide decisions
- Proficiency with program management methodologies (Agile, Waterfall, or hybrid approaches)
- Excellent communication, negotiation, and conflict resolution skills
- Self-starter capable of operating independently in a remote environment
- Experience working in global environments across diverse geographies