ALONJA Enterprises LLC is a company that partners with independent contractors for remote work opportunities. They are seeking individuals to provide customer service support via phone, resolve inquiries, and maintain performance standards.
Responsibilities:
- Provide customer service support via phone
- Resolve inquiries using established processes
- Document interactions accurately
- Maintain performance standards throughout certification and production
- Take inbound/outbound calls with professionalism and empathy
- Help customers resolve basic questions and issues
- Input data into client systems with accuracy
- Follow up to ensure customer satisfaction
- Work towards metrics that can lead to fast-track promotions
Requirements:
- 0-1 year work experience
- Ability to follow structured systems without hand-holding
- Consistent and punctual attendance
- Accountability in a remote work environment
- Provide customer service support via phone
- Resolve inquiries using established processes
- Document interactions accurately
- Maintain performance standards throughout certification and production
- Take inbound/outbound calls with professionalism and empathy
- Help customers resolve basic questions and issues
- Input data into client systems with accuracy
- Follow up to ensure customer satisfaction
- Work towards metrics that can lead to fast-track promotions
- 1099 independent contractor opportunity
- Mandatory certification attendance
- Startup and equipment requirements apply
- Quiet, distraction-free home workspace
- Wired high-speed internet
- Windows 11 PC (8 GB RAM minimum; 16 GB preferred)
- USB headset and wired internet required prior to start