Customer Service Representative - Work From Home - SDU
United States
Full-time
7 hours ago
$16 USD
H1B Sponsor
Key skills
Customer service experienceData entry skillsMicrosoft OfficeOral communicationWritten communicationInterpersonal skillsCommunication
About this role
Systems & Methods, Inc. (SMI) is a highly regarded technology producer in the human services field, committed to customer focus and innovation. The Customer Service Representative will be responsible for receiving calls from child support client stakeholders, categorizing calls, resolving customer complaints, and documenting interactions while maintaining a high level of communication and customer service.
Responsibilities:
- Possess strong oral and written communications skills
- Exhibit excellent interpersonal skills using tact, patience, and courtesy
- Provide accurate, valid, and complete information
- Resolve customer complaints, provide appropriate solutions and alternatives
- Document customer interactions
- Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
- Maintain a general understanding of policies and procedures
Requirements:
- High School Diploma or equivalent required
- At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields
- Must be proficient in data entry skills including keyboard, mouse, 10-key pad
- Basic knowledge of Microsoft Office
- Possess strong oral and written communications skills
- Exhibit excellent interpersonal skills using tact, patience, and courtesy
- Provide accurate, valid, and complete information
- Resolve customer complaints, provide appropriate solutions and alternatives
- Document customer interactions
- Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
- Maintain a general understanding of policies and procedures
- Full Time - Must have availability from 7:30am -6:00pm; Monday through Friday
- Must have a private area to work and space to set up equipment and a high-speed internet connection
- Contingent on passing a background check and drug test
- Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, NC, OH, TN, TX, WV