Senior Product Manager - Email Messaging

Bloomreach is building the world’s premier agentic platform for personalization. The Senior Product Manager, Channel Delivery - Email, will own the channel delivery for Bloomreach Engagement, ensuring reliable, scalable, and compliant email deliverability through in-house capabilities and third-party channel integrations.

Responsibilities:

• Own technical partnerships with our email delivery vendors -
• Manage relationships with existing email service providers (ESPs) and inbox technology partners through regular syncs, daily updates, and proactive communication
• Identify new vendors to continue improving cost, reliability, and inbox placement and deliverability
• Escalate feature requests, influence vendor roadmaps, and drive implementation of improvements on the vendor side
• Collaborate with vendors to stay ahead of industry best practices related to deliverability, authentication, reputation management, and performance optimization
• Onboard and manage all email delivery vendors across all regions
• Lead implementation of email integrations in collaboration with Engineering teams
• Prioritize email channel delivery features and define, manage, and execute the product roadmap
• Identify opportunities to enhance the Email API and delivery-related capabilities to maximize deliverability, reliability, cost efficiency, and throughput
• Identify enhancements for email delivery monitoring, analytics, and alerting (e.g., bounce handling, spam complaints, inbox placement, latency, and throttling)
• Identify opportunities to productize deliverability workflows, operational tooling, and reputation management processes
• Develop a roadmap for new email-related capabilities to support upmarket growth and vertical expansion within Engagement
• Identify opportunities to leverage latest advancements of AI in the field of email
• Be a champion and domain expert for email internally, owning the business outcomes associated with email and supporting the sales and marketing motions
• Serve as the subject-matter expert for email delivery, providing guidance and support to Sales, Account Management, Marketing, Product Marketing, Deliverability Services, and Customer Success teams
• Support large enterprise deals with deep product expertise, technical validation, and customer-specific request handling
• Collaborate closely with Delivery Services to understand operational challenges, customer needs, and feedback from the field
• Gather, synthesize, and prioritize client and prospect feedback related to email performance and deliverability improvements
• Stay current on global email compliance regulations and industry standards (e.g., CAN-SPAM, GDPR, CASL, Apple Mail Privacy Protection, Google/Yahoo sender requirements)
• Translate compliance and ecosystem changes into product requirements and platform capabilities

Requirements:

• 4–7+ years of experience in B2B SaaS Product Management, preferably in MarTech, messaging, or infrastructure-heavy platforms
• Proven experience managing third-party vendor relationships, ideally with ESPs, inbox technology providers, or email infrastructure vendors
• Strong familiarity with email delivery ecosystems, including ESPs, inbox providers, and the technical and compliance challenges of large-scale email
• Deep understanding of email deliverability mechanics, sender reputation, authentication standards, and observability/monitoring tooling
• Solid grasp of APIs and distributed systems related to message delivery
• Experience collaborating with cross-functional teams across Product, Engineering, Sales, and Customer-facing organizations
• Comfortable operating in a fast-paced, globally distributed environment with evolving priorities