Key skills
AWSAzureSQL developmentTroubleshooting skillsITIL familiarityMonitoring toolsPythonShell scriptingContinuous improvementDevOps exposureCloud certificationsCollaboration skillsSQLBashPowerShellEC2LambdaS3RDSIAMCloudWatchAzure SQLAzure MonitorSplunkCI/CDChange ManagementCommunication
About this role
Sogeti, part of the Capgemini Group, is seeking a Cloud Support Engineer with strong experience in AWS and Azure environments. The role involves ensuring the stability, performance, and availability of cloud-hosted applications while collaborating with various teams to address performance and reliability issues.
Responsibilities:
- Provide Level 2 / Level 3 support for applications and infrastructure hosted on AWS and Azure
- Monitor cloud environments for availability, performance, cost, and security
- Support and troubleshoot services such as:
- AWS: EC2, S3, RDS, Lambda, IAM, CloudWatch
- Azure: Virtual Machines, App Services, Azure SQL, Storage Accounts, Monitor
- Assist with cloud resource provisioning, configuration, and lifecycle management
- Participate in incident management , on-call rotations, and post-incident reviews (RCA)
- Monitor application and database health using logging and monitoring tools
- Analyze trends and proactively address performance and stability risks
- Document support procedures, runbooks, and known issues
- Support release deployments and environment changes
- Ensure adherence to security, compliance, and operational standards
- Develop, optimize, and maintain SQL queries, stored procedures, views, and functions
- Support production databases, including:
- Data validation, data fixes, and issue resolution
- Backup, restore, and recovery support
- Collaborate with application teams to troubleshoot data-related issues
- Work closely with development, DevOps, and infrastructure teams
- Identify opportunities for automation and operational efficiency
- Contribute to improving system resilience, scalability, and supportability
Requirements:
- 5+ years of experience in application or cloud support roles
- Strong hands-on experience with AWS and Azure cloud platforms
- SQL development experience (T‑SQL or equivalent)
- Experience supporting production systems in enterprise environments
- Strong troubleshooting and root cause analysis skills
- Familiarity with ITIL processes (incident, problem, change management)
- Ability to work in on-call and support rotations
- Strong communication skills and ability to work with cross-functional teams
- Experience with healthcare, regulated, or high-availability environments
- Exposure to DevOps tools and practices (CI/CD, infrastructure as code)
- Experience with monitoring and logging tools (CloudWatch, Azure Monitor, Splunk, etc.)
- Knowledge of scripting (PowerShell, Python, Bash)
- Cloud certifications (AWS, Azure) are a plus