Technical Services Project Manager Sr

Dayforce is a global human capital management company that offers a unified Cloud HCM platform. They are seeking a Senior Technical Services Project Manager to oversee multi-faceted implementation projects, ensuring high customer satisfaction and effective project delivery.

Responsibilities:

• Manage customer specific technical engagements to implement Dayforce HCM solutions
• Drive the delivery of technical services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction
• Manage multiple concurrent projects, working closely with consultants in a matrix environment and interacting with Services, Sales, Product Management, Support and R&D to ensure delivery
• Build a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success
• You will project manage Studio Services, Custom/Premium Integrations and Export projects (Technical Consultants, Solution Architects and Development teams) to manage overall WIP, ensuring project dates are met and provide weekly updates to internal stakeholders and customers
• You will apply Dayforce’s technical methodology to manage multiple concurrent projects ensuring quality, on-time, and on-budget implementation. You will act as the project governance checkpoint between the Dayforce and Customer Sponsors, ensuring leadership on both sides know what actions they need to take, obtaining sign-off on key decisions to keep things moving forward
• You will maintain open lines of communication, availability, and approachability with your customers, securing high satisfaction by delivering projects on time and on-budget. You will influence and motivate the customer project sponsors, having the tough conversations around responsibilities, ownership, and delivery deadlines, verifying and securing buy-in and commitment to accountabilities
• You will coach, mentor, and motivate the team, fostering a collaborative remote and onsite environment across Dayforce and customer team members. You will actively support the growth of your direct reports, conducting formal and informal one-to-ones, performance reviews, setting individual objectives, and assisting with career development
• You will enhance your skills and knowledge, as well as that of your team and your customers, contributing to the enhancement of Dayforce implementation methodology and PMO, providing feedback on tools and templates, and implementing best practices based on experience, insights, and new learnings

Requirements:

• You have a Bachelor's degree
• You have a PMP/PMI Certification
• You have experience in the HCM industry
• You have experience managing technical projects
• 5+ years in project management working with enterprise level organizations (6K employees+)
• You are proficient with the MS Office Suite and have exposure to relational databases and SQL
• You have worked with one or more of the following applications: Dayforce, SalesForce.com, an ERP such as SAP, Oracle HR/Payroll, PeopleSoft, JD Edwards; and an HRIS such as Kronos, etc
• You have expertise in: Managing multiple matrixed projects, ideally software implementations in a SaaS / Cloud computing environment
• You have expertise in: Business process mapping
• You have expertise in: Change management
• You have expertise in: Consulting with c-level executives and upper management to communicate implementation project issues, solutions, and work arounds
• You know how to work closely with customers to understand the problems they are trying to solve
• You use different tools to make connections and nurture open communication
• You can gain trust, influence decisions, and teams, and work with internal and external contributors and stakeholders at any level
• You can quickly come up to speed on your customers' business practices and industry to host teaching sessions that empower users to understand and engage with the system
• You want to make a strategic, measurable impact on the success of customer projects, the growth of teams, and the global scaling of an exciting HCM organization focused on making work life better for all