Customer Service Representative-Must Reside in Oklahoma

CVS Health is dedicated to building a world of health around every individual, and they are seeking a Customer Service Representative to enhance the member experience. The role involves handling customer service inquiries and problems through various communication channels, ensuring members receive the guidance they need based on their unique circumstances.

Responsibilities:

• Handle customer service inquiries and problems via telephone, internet, or written correspondence
• Engage, consult and educate members based upon the member's unique needs, preferences and understanding
• Use tools and resources available to help guide the members along a clear path to care

Requirements:

• 1 year of Customer service experience in a call center setting
• Must reside in Oklahoma
• High School Diploma or GED equivalent
• 1-2 years of Healthcare or Medicaid experience
• Trauma informed care training
• Exposure to Care Management
• Experience in a production environment
• Familiarity with de-escalations
• Telework experience