DatabricksRemote
Industry Customer Enablement Program Manager
United States
Full-time
2 hours ago
$96,000 - $132,000 USD
H1B Sponsor Likely
Key skills
Sales enablementProgram managementLearning & development designCustomer success operationsEnterprise account managementConsultative sales skillsResults-driven mindsetFluency in EnglishcommunicationRelationship buildingAIDatabricksProject ManagementCommunicationCustomer SuccessSales
About this role
Databricks is a leading data and AI company dedicated to empowering data and AI teams to tackle complex challenges. The Industry Customer Enablement Program Manager will manage the training and enablement portfolio for strategic accounts, collaborating with various teams to enhance customer adoption and business outcomes.
Responsibilities:
- Drive the commercial success of Databricks’ learning and enablement offerings across 3-5 enterprise accounts for the Americas Industries business unit
- Partner with sales and customer success teams to position learning as a key lever of customer adoption, renewal, and expansion
- Translate customer goals into tailored enablement programs that accelerate transformation and ROI
- Lead the end-to-end lifecycle of customer training programs—from discovery and design through execution and post-program analysis
- Conduct learning diagnostics to identify skill gaps and adoption blockers, using data to design impactful training strategies
- Orchestrate high-quality, blended learning experiences (virtual, classroom, and on-demand) that achieve measurable customer outcomes
- Track and report on enablement success metrics, including adoption, renewal influence, and revenue impact
Requirements:
- 5+ years of relevant experience in sales or technical enablement, customer success operations, or project management
- Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space
- Deep understanding of the enterprise landscape, industry verticals, and cultural nuances in driving customer engagement and training adoption
- Strong background in program management, enablement strategy, and learning & development design
- Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI
- Excellent communication, relationship building, and consultative sales skills with fluency in English
- Results-driven mindset with the ability to balance customer satisfaction and revenue goals
- Demonstrated ability to learn new technologies quickly and apply creative solutions to territory-specific customer roadblocks