Sr. Product Operations Manager

One Inc is seeking a Senior Product Operations Manager to lead the end-to-end commercialization and go-to-market strategy for enterprise B2B SaaS solutions. This role requires a strategic operator with deep experience in B2B SaaS and enterprise go-to-market motions, coordinating across Product, Marketing, Sales, Customer Success, and Enablement.

Responsibilities:

• Lead the end-to-end operational execution of bringing new products and features to market—from concept through launch and post-launch optimization
• Design and implement comprehensive commercialization and launch strategies aligned with company objectives and market demands
• Own the success of product launches by driving cross-functional alignment, readiness, and adoption across Product, Marketing, Sales, Customer Success, and Enablement
• Maintain executive-level visibility, regularly presenting launch plans, progress, and outcomes to senior leadership and influencing strategic decisions
• Lead sessions with customers to gather feedback on product features, pricing strategies, and launch readiness
• Confidently represent the voice of the market in internal discussions, using data and insights to influence product direction and go-to-market decisions
• Demonstrate strong persuasive communication skills to align diverse stakeholders, challenge assumptions, and advocate for market-informed strategies
• Translate customer insights into actionable recommendations that shape product positioning and commercialization strategy
• Own the strategy and approach for beta programs to validate new product features and gather early customer feedback and inform product readiness
• Define beta objectives, success metrics, and feedback loops; track outcomes to inform product readiness, collaborate with Product and Engineering to iterate based on insights
• Serve as the primary point of contact for beta customers, ensuring clear communication and structured feedback collection
• Partner with Product Marketing to define messaging, positioning, and value propositions that resonate with target audiences
• Coordinate GTM launch plans, timelines, and deliverables across stakeholders to ensure smooth and timely execution
• Facilitate enablement for internal teams by delivering training, collateral, FAQs, and other launch materials
• Partner closely with Product, Engineering, Marketing, Support, and Sales to operationalize and scale product processes
• Drive best practices, templates, and tools to standardize how Stakeholder teams prepare for and execute launches
• Ensure product documentation, messaging, and internal resources are current and accessible
• Coordinate planning and execution of product launches, coordinating efforts across departments for successful rollouts
• Define and track KPIs to measure product readiness, adoption rate, customer impact and feedback across Product Development Life Cycle (PDLC) stages
• Support the creation of dashboards and reporting to share insights and inform continuous improvement
• Use metrics and feedback to refine product readiness and beta program approaches continuously

Requirements:

• 7+ years of experience in product operations, product management, product marketing or go-to-market roles supporting B2B, enterprise SaaS platforms, ideally within payments, fintech, or insurance technology
• Demonstrated experience commercializing enterprise-grade SaaS products, including coordinating launches that support cross-functional enablement across Sales, Customer Success, and Support
• Proven ability to lead product launches from concept through adoption in multi-product or platform environments, including early-access or beta programs with enterprise customers
• Experience partnering closely with Product, Marketing, Sales, Enablement, and Customer Success to drive product readiness, enablement, and post-launch adoption in B2B
• Insurance industry experience is a strong plus, particularly in networked, platform-based, or API-driven products, but not required