Solutions Engineer III

GitHub is the world’s leading platform for agentic software development, seeking experienced professionals to enhance pre-sales support for SMB & Mid-Market customers. The Solutions Engineer will align technology solutions with customer needs, act as a trusted advisor, and help maximize GitHub’s value while addressing complex technical challenges.

Responsibilities:

• Develop and maintain technical relationships in the pre-sales stage with business customers and prospects, acting as a key technical point of contact to ensure customer satisfaction and product adoption
• Collaborate with the SMB & Mid-Market Sales teams to identify customer business requirements, match them to product features, and provide live demonstrations of the GitHub Enterprise platform
• Serve as an intermediary between sales and technical teams, communicating customer feedback to influence product strategy and contributing to internal knowledge bases
• Educate prospects on product implementation and usage, while advocating for customer interests by sharing feedback within GitHub
• Assist customers in integrating GitHub with existing development tools and workflows, providing technical guidance on DevOps pipelines, code deployment options, and network infrastructure
• Maintain awareness of trends in the Source Control Management industry and contribute to both internal and customer documentation to support product usage and adoption
• Articulate the value of DevOps and DevSecOps practices, including AI-assisted development workflows, to external stakeholders through pre-sales presentations, product demonstrations, and technical documentation
• Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or training sessions for customers
• Participate in the development of sales strategies by providing technical insights and competitive analysis to help position GitHub's offerings effectively against the competitors

Requirements:

• 4+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR master's degree in Computer Science, Information Technology, Engineering, or related field, OR equivalent experience
• Experience owning all technical aspects of the sales cycle from discovery to qualification to proof-of-concept design/execution to post-sales transition
• Familiarity with modern development workflows (e.g. AI coding assistants, agentic development tools, CI/CD, DevOps, and security best practices)
• Ability to travel up to 25% when needed
• 6+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• 1+ year(s) experience in digital transformation using software modernization to drive customer business outcomes
• 1+ year(s) experience in business consulting, consultative selling, or customer facing experience
• Proficiency in enterprise software development and application security practices, including experience with SAST, DAST, and SCA tools, as well as a deep understanding of GitHub Advanced Security and CodeQL
• Demonstrated success in technical consultative selling, with the ability to engage in strategic discussions with customers and influence decision-making processes
• Demonstrated success in driving customer satisfaction and retention through proactive support and relationship management, showcasing an ability to build long-term partnerships