Sales Development Representative - Inside Sales

Cambium Learning Group is focused on driving customer enrollment and loyalty through exceptional service and tailored solutions. The Sales Development Representative - Inside Sales plays a crucial role in achieving sales goals by identifying, qualifying, and closing opportunities while partnering with the Revenue & Growth Marketing team.

Responsibilities:

• Respond promptly to all prospect inquiries through phone, email, social & chat
• Conduct targeted outreach to families exploring independent study or alternative education pathways, converting interest into qualified opportunities
• Manage and maintain a calendar of consultation appointments, ensuring timely delivery of scheduled sessions
• Identify trends and recommend solutions to drive increased customer enrollment and long-term loyalty
• Accurately document all prospect interactions and outcomes in CRM systems
• Execute special projects as assigned
• Use solution-oriented techniques that will leave an impeccable first impression
• Maintain a positive, empathetic, and professional attitude towards internal & external customers
• Must be available to work occasional Saturdays and overtime

Requirements:

• 2 - 4 years inside sales experience, ideally in education, edtech, or SaaS
• Ability to effectively close deals while fostering excellent customer relationships and retention
• Proven success in outbound prospecting and lead qualification
• Self-motivated, results-driven, and comfortable working autonomously in a remote environment
• Proficiency with CRM tools (Salesforce or similar), Microsoft Office and Google Workspace
• Excellent organizational skills and the ability to multitask
• Exceptional customer service, written & oral communication skills
• Exceptional analytical and problem-solving skills
• Must be available for 10am - 6pm ET shift, Monday - Friday
• Required internet speed of at least 7Mbps. A speed test will be conducted
• Bilingual proficiency in Spanish is a plus