Product Manager

National Debt Relief is a leading debt settlement organization dedicated to helping consumers manage overwhelming debt. The Product Manager will identify, shape, and deliver solutions to improve business operations and enhance the customer journey, partnering closely with stakeholders and engineering teams to ensure alignment and measurable impact.

Responsibilities:

• Develop a deep understanding of the NDR customer journey and operational workflows, from first touch through program completion, including the systems and integrations that support them
• Identify, frame, and prioritize business problems and opportunities, balancing operational efficiency, customer impact, compliance considerations, and technical feasibility
• Own the problem-to-solution lifecycle: from discovery and analysis, through requirements definition, delivery, and post-release evaluation
• Partner with engineering to design practical, scalable technical solutions, ensuring alignment with NDR’s system architecture and long-term platform strategy
• Serve as the primary point of accountability for product decisions within your domain, including scope, sequencing, and tradeoffs
• Collaborate closely with business, operations, compliance, data, and engineering stakeholders to gather input, align on priorities, and drive shared understanding
• Translate business needs into clear, actionable Product Requirements Documents (PRDs) and user stories, including success metrics, assumptions, dependencies, and risks
• Facilitate ongoing communication with stakeholders through demos, reviews, and training to ensure adoption and clarity
• Act as the day-to-day product partner for engineering, answering questions, refining requirements, and providing final sign-off on delivered work
• Maintain clear representations of current and future state workflows as needed to support decision-making, development, and stakeholder alignment
• Continuously evaluate how systems and workflows can be improved to better support business goals and customer outcomes

Requirements:

• Bachelor's degree in a technical or analytical discipline (e.g., Computer Science, Engineering, Mathematics, Statistics, or similar)
• 2+ years of experience in Product Management or a closely related role (e.g., business systems analyst, technical product owner) in an agile environment
• Experience working with highly customized CRM or operational platforms (Salesforce or similar)
• Familiarity with agile development practices and collaborating closely with engineering teams
• Ability to work closely with IT peers and business/operational professionals to capture the details of various processes at a level that reflects the actual flow within the technical stack required
• Independent and comfortable in a fast paced, ambiguous, and often multi-directional work environment
• Strong organizational skills and attention to detail
• Powerful communicator with the ability to engage and influence both technical audiences and senior leadership
• Strong desire to learn, contribute solutions and ideas to a broad team
• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt