Workerbee is an AI-powered platform for modern hiring, connecting companies with the right mix of enterprise-proven experts and AI-savvy specialists. The Technical Customer Success Manager will help solve complex problems and provide value through expertise in enterprise application optimization and customer lifecycle management.

Responsibilities:

Driving adoption and optimization of ERP, CRM, HCM, or WFM systems
Conducting business reviews and performance assessments
Identifying upsell or enhancement opportunities
Supporting change management and end-user enablement
Coordinating issue resolution between customers and technical teams

Requirements:

Strong understanding of enterprise SaaS customer lifecycle models
Experience using tools such as Gainsight, Salesforce, or Zendesk
Ability to analyze usage metrics and recommend improvements
Strong consultative and relationship management skills
Strategic mindset focused on long-term client value

Technical Customer Success Manager

Key skills

About this role

Responsibilities:

Requirements: