Customer Success Manager - SellSide (MVPD/CTV/SSP/Measurement) - Remote

Experian is a global data and technology company, powering opportunities for people and businesses around the world. The Customer Success Manager will manage existing customer relationships, guide the execution of data services and advertising campaigns, and develop solutions aligned with clients' advertising goals.

Responsibilities:

• Manage existing customer relationships by guiding successful execution of data services and advertising campaigns
• Be the day‑to‑day lead for client projects, ensuring seamless coordination and delivery across our teams
• Educate clients and prospects on data assets, audience strategies, and industry best practices; provide ongoing consultation to uncover challenges and recommend solutions
• Communicate with clients, including weekly status calls and occasional travel (primarily to NYC)
• Develop solutions aligned with clients' advertising goals and identify opportunities to expand partnerships
• Oversee sales revenue targets in partnership with the Account Executive
• Collaborate on account planning to identify new data‑driven sales opportunities
• Complete standard contracts, renewals, and service agreements
• Provide regular updates on projects to Sales Leadership
• Partner with the Service Delivery team to scope project requirements and delivery methods
• Work with Pricing to determine project costs and obtain quotes
• Collaborate with our teams—including Operations, Legal, Compliance, and Finance—to ensure smooth execution
• Stay informed on industry trends by engaging with newsletters, trade publications, and other sources
• Build relationships across all clients, prospects, and internal departments
• You will report to Experian's Senior Sales Director

Requirements:

• Bachelor's degree (or equivalent experience)
• An interest in ad tech or digital marketing
• Experience using customer service skills to develop client relationships
• Experience organizing and prioritizing your own tasks - The ability to manage a large portfolio of fast‑moving projects
• Experience analyzing data and presenting industry‑specific insights
• Expertise in the Microsoft Office products, including Excel (can maintain complex spreadsheets), PowerPoint
• Ability to travel up to ~20% (if located outside NYC)