Sr. Project Manager

One Inc is a fast-growing company providing a digital payments platform for the insurance industry. They are seeking a Senior Project Manager to implement their product suite, onboard new customers, and ensure successful project delivery while collaborating with cross-functional teams.

Responsibilities:

• Ability to prioritize among competing opportunities, balancing customer needs with business and product priorities, and the ability to clearly articulate the rationale behind strategic decisions
• Fulfills project management responsibilities serving as the primary point of contact and relationship owner within One, Inc. throughout the software implementation phases
• Effectively drives project schedules and leads the collaboration effort to ensure timely project success
• Collaborates with internal product SME’s to facilitate, procure, and coordinate requirements gathering throughout the discovery phase
• Collaborates with internal and customer-facing teams to determine project scope, delivery, and overall solution
• Create and manage work plans that support customer implementations
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Anticipate and manage project risk
• Guide delivery team towards completing projects within the defined scope, time and budget
• Maintain regular contact with active customers including weekly project status meetings
• Provide responsive, high quality service that meets or exceeds customer expectations
• Gains intimate knowledge of the customer's use of One, Inc’s products and educates them on new features they are not using to possibly uncover new business opportunities
• Develops a strong understanding of the customer’s business, system infrastructure, and use cases
• Handles urgent customer concerns and escalates internally when necessary
• Measure project performance and project status using appropriate tools and techniques
• Create and maintain comprehensive project documentation

Requirements:

• Ability to prioritize among competing opportunities, balancing customer needs with business and product priorities, and the ability to clearly articulate the rationale behind strategic decisions
• Fulfills project management responsibilities serving as the primary point of contact and relationship owner within One, Inc. throughout the software implementation phases
• Effectively drives project schedules and leads the collaboration effort to ensure timely project success
• Collaborates with internal product SME's to facilitate, procure, and coordinate requirements gathering throughout the discovery phase
• Collaborates with internal and customer-facing teams to determine project scope, delivery, and overall solution
• Create and manage work plans that support customer implementations
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Anticipate and manage project risk
• Guide delivery team towards completing projects within the defined scope, time and budget
• Maintain regular contact with active customers including weekly project status meetings
• Provide responsive, high quality service that meets or exceeds customer expectations
• Gains intimate knowledge of the customer's use of One, Inc's products and educates them on new features they are not using to possibly uncover new business opportunities
• Develops a strong understanding of the customer's business, system infrastructure, and use cases
• Handles urgent customer concerns and escalates internally when necessary
• Measure project performance and project status using appropriate tools and techniques
• Create and maintain comprehensive project documentation
• Excellent interpersonal, written and verbal communication skills including active listening skills that allow you to ask the right questions to extract information
• Continuously optimize processes and documents to drive efficiency and team improvement
• Excellent understanding of SDLC (customer-facing experience a plus)
• Ability to explain technical concepts to a non-technical audience
• Demonstrates strong analytical and strategic thinking skills and the ability to translate those skills into a proven track record in delivering successful projects
• Leader and mentor within team, offering best practices and process improvements
• Demonstrates credibility with customers, partners, field sales and cross functional stakeholders
• Superior project management and prioritization skills
• Ability to work independently, as well as contributing as an active team member across multiple time zones
• Solid technical background with understanding and/or hands-on experience with current software development and web technologies
• Excellent client-facing and internal communication skills, including ability to build relationships, interact and influence Executive and ‘C' level individuals
• Ability to lead and facilitate workshops and meetings that include a diverse group of individuals
• Bachelor's Degree from an accredited university, preferably in the fields of computer science, computer systems management, business, communications or comparable experience
• At least eight years of experience leading high-performance teams and/or implementation projects for Enterprise Packaged Software
• Solid organizational skills including attention to detail and multi-tasking skills
• Web conferencing / virtual meeting experience required
• Background in Insurance Software
• Insurance industry experience
• Payments experience
• Experience with a top-tier consulting company
• Familiarity with Atlassian Suite (JIRA, Confluence)
• Familiarity with MS Office and SharePoint
• Customer Success methodologies/experience