Entry- Level, -REMOTE Bilingual Spanish and Brazilian Portuguese , Customer Service and Claims Positions

Sedgwick is a company that provides support to people facing unexpected challenges, and they are seeking individuals for entry-level bilingual customer service and claims positions. The role involves handling customer inquiries, processing claims, and ensuring quality service for both USA and Latin American customers.

Responsibilities:

• You will be handling USA and Latin American customers
• Assigns new claims to the appropriate claims handler
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process
• Participates in and maintains a quality service culture within the Customer Service Team
• Attendance during scheduled work hours is required
• Performs other duties as assigned
• Serves as a cross-trained resource, capable of supporting multiple functions or departments as operational needs require

Requirements:

• High school diploma or GED required
• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Good customer service skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Must be literate in English, with the ability to read and communicate effectively in a professional setting
• Attendance during scheduled work hours is required
• One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred