Associate Customer Success Manager

Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experiences. They are seeking a passionate Associate Customer Success Manager to act as a liaison between customers and Five9, addressing issues and providing effective solutions.

Responsibilities:

• Being the trusted partner for the customer on use-case and product functionality
• Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
• Apply an understanding of Five9s products, services, and support processes
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Assist with high severity requests or issue escalations as needed

Requirements:

• Experience in Customer Success, Account Management, Business Development, or another client-facing role
• Ability to discuss, understand, and work within complex project and processes
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent listening, verbal and written communication skills
• Must be self-directed and self-motivated
• BA/BS degree or higher