BlackBerryRemote
Senior Implementation Engineer
United States
Full-time
3 days ago
$126,000 - $184,000 USD
H1B Sponsor Likely
Key skills
Windows Server AdministrationMicrosoft IISSQL ServerPowerShellMicrosoft Entra IDREST APISAML/SSOConsultative MindsetPythonFrenchConflict ResolutionEffective CommunicationOwnershipSQLBIAzureAzure ADEntra IDSAMLLDAPIdentity ManagementSSOSaaSCommunication
About this role
BlackBerry is the global leader in networked crisis communication, and they are seeking a Senior Implementation Engineer. In this role, you will guide organizations through the transition from purchase to operational readiness, ensuring their system is architected for resilience and high availability.
Responsibilities:
- SaaS & On-Premise Implementation: Lead the technical configuration of AtHoc cloud instances and perform end-to-end installations on customer-provided infrastructure
- The "Core Three" Management: Maintain expert-level configuration and troubleshooting of Windows Server, IIS, and SQL Server
- Automation & Scripting: Develop and maintain PowerShell scripts to automate data imports, deployment tasks, and system health checks
- Technical Integration: Configure Microsoft Entra ID (formerly Azure AD)/LDAP synchronizations and SAML 2.0/SSO authentications; utilize REST APIs and JSON payloads for system interoperability
- Data Validation: Utilize SQL queries to assist with data mapping and to verify data integrity during the migration and implementation phases
- Consultative Delivery: Act as a technical advisor to client IT leads, providing best practices for system security hardening and maintenance
Requirements:
- 4–7 years in a technical role (Systems Administration, Implementation, or Field Engineering)
- Consultative Mindset: Ability to listen to customer needs and translate them into technical requirements
- Conflict Resolution: Calm under pressure, especially when troubleshooting critical systems in high-stakes environments
- Effective Communication: Ability to explain complex technical concepts to non-technical stakeholders
- Ownership: A self-starter who takes responsibility for the customer's technical success from kickoff to Support hand-off
- Windows Server: Advanced administration (registry, services, GMSA, and security policies)
- IIS: Experience managing web sites, application pools, and SSL/TLS certificate bindings
- SQL Server: Familiarity with relational databases and the ability to execute basic queries for data verification or table changes, backup and restoration of databases. Familiarization with Availability Groups preferred
- Proficiency in PowerShell for automation and API interaction
- Familiarity with JSON, REST APIs, and Identity Management (SSO/Entra ID)
- Ability to travel up to 40% as needed for on-site requirements at secure facilities or international locations
- PowerShell
- Microsoft IIS
- SQL (Basic Querying)
- Windows Server Administration
- Microsoft Entra ID
- Client Relationship Management
- Hands-on experience with Python
- Bi-lingual (French) is highly desirable