About this role
Toast creates technology to help restaurants and local businesses succeed in a digital world. As a Systems Engineer, you will be responsible for designing, implementing, and expanding Zuora subscription billing and payment solutions while collaborating with various teams to deliver scalable technical solutions.
Responsibilities:
- Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing and Zuora Payment
- Develop and configure Zuora’s Product Catalog, including rate plans and pricing models, to meet business needs and support billing processes
- Ensure the security and integrity of Zuora’s environment by implementing best practices and security measures
- Experience with customizing Zuora using Zuora Workflows, Zuora API and ZOQL, and integrating Zuora with other financial platforms
- Design and implement payment solutions using payment methods like Credit Card, Alternate Payment Methods (APMs), ACH, Direct Debit, etc
- Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
- Configure and manage notifications within Zuora to keep partners, both internal and external, informed of key events and updates
- Customize and design invoice templates in Zuora to align with branding guidelines and meet customer requirements
- Provide guidance on billing processes and best practices, using domain knowledge to drive optimal solutions to lead business discussions with customers, discover requirement, frame a problem statement, lead solution workshops and deliver a Technical solution
Requirements:
- Experience with Zuora development, including Product Catalog, workflows, Security, Notifications, and Invoice Templates
- Experience in translating requirements into technical specifications and solution design
- Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
- Experience in data analysis, conversion and migration, interfaces and reports
- Experience with customizing Zuora using Workflows, Zuora API and ZOQL
- Understand the Zuora Business Object model
- Lead and implemented Zuora Billing for 1 or more companies
- 5+ years of experience with Zuora Billing
- Zuora Admin and Architect certifications
- Experience with Zuora E-Invoicing features
- Knowledge of Zuora RevPro