Senior ETL / BI Application Engineer

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. The Senior ETL / BI Application Engineer will be responsible for administering Cognos and Tableau, managing ETL/BI team operations, and ensuring the performance and security of reporting platforms.

Responsibilities:

• Cognos Platform Administration
• Install, configure, upgrade, and patch Tableau Servers and IBM Cognos Analytics (including gateways, application servers, and content manager components) in accordance with change management processes
• Manage Cognos/Tableau environments across Development, Test, UAT, and Production
• Monitor system health, job schedules, and report execution performance
• Manage users, roles, and security permissions
• Monitor report performance and optimize query processing
• Perform deployment and migration across DEV QA, PRO environments
• Apply patches, fix packs, and version upgrades
• Troubleshoot and resolve platform issues, outages, and performance bottlenecks
• Security & Access Control
• Configure security using ForgeRock integration
• Manage roles, groups, object-level permissions, and data-level security
• Ensure HIPAA-compliant access to PHI and PII
• Support audit requests related to user access and report usage
• Data Integration & EDW Support
• Configure and maintain connections to Medicaid EDW data sources
• Coordinate with ETL and data engineering teams to align refresh schedules and data availability
• Support certified data sources and shared semantic layers
• Report Operations & Scheduling
• Administer report schedules, bursting, distribution, and subscriptions
• Support high-volume batch reporting (e.g., MMIS, claims, provider, eligibility, financial reports)
• Coordinate report promotions and content migrations between environments
• Performance & Optimization
• Tune configurations for large datasets and complex queries
• Collaborate with EDW DBAs and ETL teams to optimize queries, indexes, and data models
• Identify and resolve long-running or failed reports
• Change & Release Management
• Support report and platform releases following ITIL or SDLC processes
• Promote content using Cognos deployment packages
• Maintain rollback procedures and disaster recovery readiness
• Compliance & Federal Reporting Support
• Support CMS-required reports (e.g., T-MSIS, MBES/CBES, financial and program integrity reporting)
• Ensure reporting availability and timeliness for federal and state audits
• Document configurations, processes, and operational procedures
• Collaboration & Support
• Work with report developers, business analysts, and data modelers
• Provide Tier 2/Tier 3 support for Cognos-related incidents and service requests
• Assist end users with access issues and basic report execution troubleshooting
• Create and maintain platform documentation, runbooks, and standard operating procedures
• Participate in release planning, environment coordination, and cross-team meetings

Requirements:

• Bachelor's degree in Information Systems, Computer Science, Data Analytics, or related field, or equivalent experience
• Strong understanding of Tableau security, permissions, licensing, and performance tuning
• 5+ years of experience administering IBM Cognos Analytics (or Cognos BI)
• Strong knowledge of Cognos/Tableau architecture, security, and deployment
• 5 years of experience administering Tableau
• ForgeRock integration/SSO technology
• Proficiency in SQL and understanding of relational data models
• Experience supporting large enterprise data warehouses
• Familiarity with Linux and/or Windows server environments
• Experience with job scheduling, monitoring, and performance tuning
• Experience supporting Medicaid, MMIS, or healthcare data environments
• Understanding of claims, eligibility, provider, and financial data domains
• Familiarity with HIPAA, CMS, and state Medicaid reporting requirements
• Experience with Medicaid Enterprise Data Warehouse or MITA-aligned systems
• Exposure to T-MSIS reporting and CMS federal submissions
• Knowledge of DataStage, Informatica, or other ETL tools
• Experience with cloud environments (AWS, Azure, or GCP)
• ITIL or relevant technical certifications
• Tableau certification (e.g., Tableau Server Certified Associate or Professional)
• Familiarity with CMS reporting, Medicaid data domains, or program integrity analytics
• Experience with monitoring tools and automation/scripting (PowerShell, Python, or similar)