Field Service Engineer Talent Community - General Interest

Accuray is dedicated to making a direct impact on the lives of cancer patients through innovative treatment systems. They are seeking passionate, customer-focused Field Service Engineers to support life-saving cancer treatment technology and ensure uninterrupted care for patients.

Responsibilities:

• Deliver exceptional customer support by performing on-site installations and managing all aspects of system diagnostics, troubleshooting, servicing, and repairs for complex equipment and systems
• Ensure operational quality by inspecting and approving system performance
• Train customers on system operation and maintenance while acting as the primary liaison between the company and the customer for both technical and administrative matters related to assigned projects
• Interpret customer needs and determine whether issue resolution should involve sales personnel, customer support representatives, or engineers
• Responsibilities may encompass all facets of field support, including but not limited to system hardware and software, PCs, and networking/wireless networking

Requirements:

• Candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship