Sr. Product Manager

ISACA is a global organization that champions trust in technology and empowers its community with knowledge and resources. The Sr. Product Manager will define and drive the strategy and execution of impactful products, collaborating with cross-functional teams to ensure product success and alignment with the company's goals.

Responsibilities:

• In partnership with the VP, Product, help define and communicate the product strategy and vision for select ISACA products
• Align the product roadmap with business goals and customer needs to ensure long-term success and growth
• Develop and understand your domain audience persona as they progress through their career journey
• Conduct market research and competitive analysis to identify trends, gaps, and opportunities in the domain space
• Determine growth strategies by leveraging multiple data sources including regional data, channel data, market data, and competitive info
• Build and maintain a strong understanding of the global landscape, including regional differences and unique challenges
• Drive development of new product content, manage marketing messaging approach to ensure it supports the value proposition, guide sales on product adoption, and continuously drive product success through the cross-functional team who supports go-to-market and ongoing sales opportunities
• Oversee the entire product lifecycle, from ideation through development, launch, and iteration
• Set clear goals and KPIs to measure product success and continuously evaluate product performance against these metrics
• Prioritize features and functionality based on customer needs, business value, and market dynamics
• Develop and execute go-to-market strategies for new product launches, including marketing, training, and support materials
• Define value proposition, global strategy, and go-to-market propositions for marketing to leverage in content for all audiences
• Train B2B, B2B2C, and B2C sales teams on new products
• Work cross-functionally to ensure all detailed product requirements are defined and product goals are met
• Continuously gather feedback from members, instructors, and other key stakeholders to improve the product experience
• Use data and insights to drive product decisions and ensure that the products meet the needs of diverse global customers
• Conduct user research, surveys, and usability testing to ensure products are intuitive and impactful
• Lead voice of customer, market research and prototyping to identify customer needs and market gaps
• Participate as a product expert on sales calls with customers
• Attend quarterly business reviews with assigned authorized training partners
• Work closely with internal stakeholders (e.g., content teams, engineering, UX/UI designers, marketing) to define product requirements and deliver solutions
• Foster collaboration between teams across different regions to ensure consistency and alignment in product offerings
• Act as a liaison between technical teams and non-technical stakeholders to ensure clear communication and understanding
• Understand the global market for your assigned domain persona
• Develop products that can scale across multiple regions and ensure they are adaptable to meet the cultural, legal, and technological needs of global markets
• Tailor products for diverse learning preferences and environments
• Work with regional teams to understand need to localize and adapt products for different markets, as required
• Stay up-to-date on trends and emerging technologies in the learning and edtech space, such as AI, adaptive learning, gamification, and immersive learning technologies
• Lead innovation in the development of new learning solutions that are both scalable and engaging for global audiences
• Challenge the status quo by proposing new ideas, testing them, and scaling successful innovations globally
• Collaborate with business units to obtain budget
• Additional tasks as needed such Tier 2 customer support for product-related escalations

Requirements:

• Bachelor's degree in business, marketing, product management or technology from an accredited university or equivalent combination of education and relevant professional experience
• 8+ years of product management experience, with a proven track record of leading cross-functional teams and driving operational excellence
• Demonstrated success in product management, product development, or product marketing, with a proven track record of delivering impactful products and driving business growth
• Proven experience leading the delivery and development of services, information products, training solutions, web-based platforms, and/or technical or software products, from concept through launch and lifecycle management
• Established track record of managing product P&L, with accountability for revenue growth, cost optimization, and profitability targets
• Familiarity with market research, consumers' behavior, and marketing techniques
• Proven success supporting sales enablement initiatives and partnering with sales teams during customer engagements to drive successful outcomes
• Leading cross-functional teams with strong ability to influence with no direct authority
• Excellent written and verbal communication skills
• Strong presentation skills
• Comfortable working in a target-oriented atmosphere
• Ability to manage multiple projects and meet project deadlines
• Experience managing a product P&L
• Excellent teamwork skills
• Microsoft Office skills
• Master's degree in business, marketing, product management, education/learning, technology degree from an accredited university or equivalent combination of education and relevant professional experience
• 10+ years of relevant professional experience with proven track record of successful team management and leadership
• Product management at international scale
• Experience managing the entire product lifecycle
• Knowledge of product management tools (i.e., Jira, Trello, etc.)
• Experience working in an agile environment
• Managing technology-focused B2B and B2C product lines
• Experience working with direct and channel (authorized resellers or delivery partners for training products)
• Understanding of IT security, cybersecurity, IT audit, IT governance or IT risk management