Key skills
Account ManagementDigital marketing solutionsLeadership experienceCRM toolsCommunication skillsExcelPowerPointProblem-solvingOrganizational skillsCollaborationAdaptabilitySalesforceCRMLeadershipCommunicationSales
About this role
USA TODAY Co. is a diversified media company dedicated to empowering communities through innovative digital marketing solutions. The Associate Account Manager will lead the Account Management team, manage key accounts, mentor team members, and ensure the successful execution of client campaigns.
Responsibilities:
- Lead & Inspire: Mentor and manage 2 - 4 Account Managers, onboard new team members, and foster a culture of collaboration and success
- Drive Results: Partner with sales leaders and brand managers to exceed revenue goals and deliver outstanding client outcomes
- Be the Client Champion: Manage projects from start to finish—campaign objectives, ad copy, billing, and beyond—ensuring every detail meets expectations
- Collaborate Across Teams: Work closely with Sales, Client Services, and internal departments to keep campaigns on track and clients delighted
- Innovate & Problem-Solve: Navigate challenges, find creative solutions, and proactively identify opportunities to grow accounts
- Master the Marketplace: Develop deep knowledge of our products, digital platforms, and client business models to deliver strategic insights
Requirements:
- Bachelor's degree or equivalent experience
- 5–7 years in Account Management, Customer Service, or Sales (digital experience preferred)
- Leadership experience and a proven ability to guide teams
- Strong communication skills—both written and verbal—with a knack for building relationships
- Highly organized, adaptable, and comfortable in a fast-paced environment
- Proficiency in Excel, PowerPoint, and CRM tools (Salesforce preferred)
- A creative problem-solver who thrives on collaboration and delivering results
- Digital experience preferred
- Salesforce preferred