Partner Customer Success Manager

Vanta is a company dedicated to helping businesses earn and prove trust through continuous security monitoring. As a Partner Customer Success Manager, you will manage post-sales relationships with indirect customers, driving adoption and retention through partnerships while collaborating cross-functionally to enhance customer experiences.

Responsibilities:

• Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels
• Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement
• Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience
• Collaborate with Partner Managers to develop shared success plans for key accounts
• Build and iterate on internal processes, documentation, and engagement models that support partner-driven CSM motions at scale
• Identify and surface gaps in the post-sales partner experience and help shape what world-class Partner Success looks like at Vanta
• Influence the roadmap and product experience by advocating for partner-specific customer needs
• Deliver insights, reporting, and feedback loops to drive performance and outcomes across your book of business

Requirements:

• 6+ years of experience in Customer Success or Account Management, with at least 2 years focused on Partner Success in a SaaS environment
• Experience supporting indirect customer relationships (e.g., via resellers, marketplaces, or MSPs)
• Strong process builder who's excited about helping stand up new workflows and systems
• Comfortable owning customer relationships end-to-end, even when delivery is through partners
• Empathy, business acumen, and clear communication skills—you can influence cross-functionally and externally
• Excitement to be scrappy, iterate quickly, and build something new from the ground up
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact