Key skills
Technical support experienceSQL databasesWeb technologiesWindows serverLinux serverAnalytical skillsProblem-solving skillsCustomer service orientationWillingness to learnCommunication skillsAttention to detailSQLCommunication
About this role
Transact Campus is a leader in providing integrated technology solutions for education, healthcare, and business campuses. As a Technical Support Engineer, you will diagnose complex technical issues and deliver comprehensive solutions to ensure customers maximize their technology investments.
Responsibilities:
- Troubleshooting software and hardware issues
- Collaborating with internal teams to resolve escalated cases
- Documenting solutions for knowledge sharing
- Contributing to process improvements that enhance our overall support delivery
- You'll work across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments
Requirements:
- Practical experience in Information Technology, Engineering, or related technical field
- 2-4 years of technical support or software troubleshooting experience
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
- Experience with SQL databases and basic query writing
- Familiarity with Windows and/or Linux server environments
- Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
- Customer service orientation with patience and empathy
- Ability to work independently and manage multiple cases simultaneously
- Willingness to learn new technologies and adapt to changing environments
- Bachelor's degree in Computer Science or related field of study
- Experience in healthcare, higher education, or financial services technology
- Knowledge of payment processing systems and PCI compliance
- Familiarity with campus card/ID systems or access control technologies
- Experience with enterprise software integrations and APIs
- Understanding of network fundamentals (TCP/IP, DNS, firewalls)
- Experience with ticketing systems and customer support tools
- Previous experience in mission-critical environments
- Knowledge of HL7 integration standards and patient information system connectivity
- Understanding of food service workflows, dietary compliance, and nutrition analysis
- Experience with food production systems, inventory management, and waste tracking
- Familiarity with food safety regulations and clinical nutrition requirements