Dragos, Inc. is on a mission to defend industrial organizations that provide essential services. The Senior Resident Engineer will be a customer-facing technical expert responsible for deploying and optimizing the Dragos Platform in industrial environments, ensuring reliable security coverage for critical infrastructure.
Responsibilities:
- Collaborate closely with Sales, Solution Architects, and client teams to understand customer use cases, success criteria, and platform objectives
- Plan, coordinate, and execute sensor deployments, including network architecture guidance, sensor placement, integrations, and ongoing configuration changes (eg, upgrades, patches)
- Tune, optimize, and continuously monitor the Dragos Platform to ensure health, availability, and alignment with defined customer goals
- Develop and refine content and workflows based on customer use cases, value drivers, and Dragos platform capabilities
- Provide expert troubleshooting, break/fix support, and escalation management to resolve platform issues quickly and effectively
- Deliver training, documentation, and knowledge transfer to empower stakeholders and ensure they can operate the platform successfully
- Maintain strong customer engagement, including feature walkthroughs, roadmap communication, gathering feedback, identifying improvement opportunities, and recognizing where additional Dragos products or services may add value
Requirements:
- 3+ years of ICS/OT Cybersecurity experience
- Networking experience including strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols
- Experience with Linux (command line), Docker, scripting languages (python, shell, etc.), SIEMs, and ELK stack
- Experience with on-premise solutions
- The ability to manage multiple stakeholders and projects
- Customer-oriented and attentive to client needs, with strong interpersonal and communication skills
- Willingness to travel up to 25%
- Experience with NERC-CIP