Senior Resident Engineer

Dragos, Inc. is on a mission to defend industrial organizations that provide essential services. The Senior Resident Engineer will be a customer-facing technical expert responsible for deploying and optimizing the Dragos Platform in industrial environments, ensuring reliable security coverage for critical infrastructure.

Responsibilities:

• Collaborate closely with Sales, Solution Architects, and client teams to understand customer use cases, success criteria, and platform objectives
• Plan, coordinate, and execute sensor deployments, including network architecture guidance, sensor placement, integrations, and ongoing configuration changes (eg, upgrades, patches)
• Tune, optimize, and continuously monitor the Dragos Platform to ensure health, availability, and alignment with defined customer goals
• Develop and refine content and workflows based on customer use cases, value drivers, and Dragos platform capabilities
• Provide expert troubleshooting, break/fix support, and escalation management to resolve platform issues quickly and effectively
• Deliver training, documentation, and knowledge transfer to empower stakeholders and ensure they can operate the platform successfully
• Maintain strong customer engagement, including feature walkthroughs, roadmap communication, gathering feedback, identifying improvement opportunities, and recognizing where additional Dragos products or services may add value

Requirements:

• 3+ years of ICS/OT Cybersecurity experience
• Networking experience including strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols
• Experience with Linux (command line), Docker, scripting languages (python, shell, etc.), SIEMs, and ELK stack
• Experience with on-premise solutions
• The ability to manage multiple stakeholders and projects
• Customer-oriented and attentive to client needs, with strong interpersonal and communication skills
• Willingness to travel up to 25%
• Experience with NERC-CIP