Bilingual Customer Service Coordinator - Remote

Premise Health is the nation’s leading provider of comprehensive biometric health screening services. The Bilingual Customer Service Coordinator will handle inbound calls from customers, assist with inquiries regarding services, and resolve problems while maintaining a high standard of customer service.

Responsibilities:

• Determines requirements by working with customers
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Maintains call center database by entering information
• Keeps equipment operational by following established procedures; reporting malfunctions
• Updates job knowledge by participating in educational opportunities
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• May require other duties as assigned

Requirements:

• High School Diploma or equivalent
• Minimum of one year of Customer Service or Call Center experience
• Bilingual Spanish is a must!
• Excellent written and oral communication skills
• Ability to work in a structured environment and adhere to regulatory and compliance requirements
• Strong interpersonal skills; professional, courteous, friendly, and empathetic
• Strong problem-solving skills, analytical skills, and detail-oriented
• Ability to positively adjust to a rapidly changing environment
• Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred)
• Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion