Customer Success Manager

QA Wolf is a company on a mission to eliminate software bugs through automated testing solutions. They are seeking a strategic Customer Success Manager to manage customer relationships, drive product adoption, and ensure long-term value for clients.

Responsibilities:

• Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion
• Understand customer goals and workflows to drive outcomes and long-term value
• Serve as a trusted advisor on QA and automated testing best practices
• Create and execute success plans that clearly link product usage to business impact
• Build and maintain alignment with technical and executive stakeholders
• Identify risks early, handle objections, and manage escalations with clarity and urgency
• Collaborate with sales, product, and engineering to share feedback and improve the customer experience
• Own forecasting, renewals, and expansion opportunities across your accounts
• Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)

Requirements:

• Has 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders
• Has proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth
• Is skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA
• Thrives in early-stage startups where adaptability, ownership, and initiative are key
• Thinks strategically and connects product value to customer business outcomes
• Shares our values