Customer Success Manager

Ineo is a global leader in mobility management software, expense management, and tax solutions. The Customer Success Manager is responsible for maximizing client satisfaction, retention, and value realization across Ineo’s suite of global mobility software products.

Responsibilities:

• Own the end‑to‑end customer success lifecycle
• Deliver role-based training sessions on Ineo Mobility Software
• Act as the primary customer advocate
• Monitor customer usage analytics and mitigate churn risks
• Identify upsell/cross-sell opportunities
• Contribute to customer journey mapping and KPI development

Requirements:

• 3–7 years in Customer Success, Account Management, or client-facing software support
• Experience training/supporting clients in workflow-based systems
• Strong analytical and communication skills
• Experience in global mobility, tax, payroll, or financial services
• Knowledge of Zendesk, HubSpot, Jira
• SaaS experience and process improvement mindset