Manager, Customer Success Enablement

Owner.com is an AI growth system focused on helping local restaurants succeed online. They are seeking a proactive Manager of Customer Success Enablement to design and operationalize a post-live enablement strategy that improves customer retention and delivers value at scale.

Responsibilities:

• Partner closely with CS leadership to design and operationalize a scalable post-live enablement strategy
• Build, refine, and scale playbooks, scripts, and curricula that improve team's performance, customer conversations, and time-to-value
• Enable teams to drive down churn and increase revenue retention through practical tools, training, and guidance
• Translate customer health insights, retention metrics, and engagement data into targeted enablement programs that move key outcomes
• Reinvent and continuously improve onboarding, ongoing training, and health-based engagement motions across a growing global organization
• Ruthlessly prioritize an enablement roadmap focused on the highest-impact levers for retention, saves, and customer health
• Influence change across revenue orgs by partnering with senior leaders and driving adoption of new frameworks and motions

Requirements:

• 6+ years of experience in Revenue Enablement with direct support to post-live CS revenue organizations
• 1+ years of experience leading high performing enablement teams
• Proven success designing and executing end-to-end enablement programs (playbooks, scripts, onboarding, ongoing training) with measurable impact on retention and churn reduction
• Experience partnering with Director- and VP-level stakeholders to translate business goals into enablement strategies and roadmaps
• Strong program management skills, with the ability to move from strategy to hands-on execution and iteration
• Expertise in building clear, actionable playbooks for complex customer conversations (saves, renewals, optimization)
• Comfort leveraging data (health scores, retention metrics, CSAT/NPS, engagement volume) to prioritize initiatives and guide decisions
• Hands-on experience with common enablement and CX tools (e.g., LMS, knowledge base tools like Guru, call recording/QA platforms, CRM or CS platforms)
• Ability to operate effectively in fast-paced, ambiguous environments with a bias toward action and continuous improvement