Engineering Manager, Site Reliability

Customer.io is a platform that helps companies automate communication effectively. They are seeking a strategic Engineering Manager to lead their Site Reliability Engineering team, focusing on ensuring platform reliability and driving scalable system architecture.

Responsibilities:

• Lead effective squad rituals and ensure production readiness through high-quality peer review, QA, documentation, deployment, logging, and monitoring practices
• Partner with engineers to ensure solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide timely, specific coaching and development opportunities for your direct reports
• Hire, onboard, and grow the right people to accomplish business objectives within your squad
• Build deep understanding of Customer.io’s vision, products, and customers to drive meaningful engineering investigations and decisions
• Collaborate with other Engineering Managers and technical leaders to align on strategy and execution

Requirements:

• Has 8+ years of engineering management experience, with at least part of that leading SRE or infrastructure teams in SaaS (B2B or B2C), ideally at early-to-mid-stage companies
• Brings 3+ years of hands-on SRE experience, designing and operating reliable, scalable infrastructure
• Understands SaaS architecture, languages, technologies, and cloud infrastructure deeply enough to represent and advocate for their squad's technical choices across the company
• Balances pragmatism and vision—capable of delivering near-term improvements while charting a long-term path forward
• Invests in technical depth: reviewing proposals, experimenting with new technologies, and leveling up engineers through feedback and mentorship
• Builds and nurtures high-performing, distributed teams
• Stays energized by solving customer-impacting problems, even under pressure
• Communicates clearly and directly, both verbally and in writing