Thrivent is committed to helping people thrive with purpose, and they are seeking a Product Manager for the Annuity Application to oversee the strategy and vision for back-office service products. This role involves prioritizing work to enhance operational efficiency and customer experience, while also defining a roadmap aligned with stakeholder priorities and business outcomes.
Responsibilities:
- Responsible for the long-term product roadmap as part of a larger business strategy. Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions
- Consistently and iteratively ensures that business strategies are being executed through product roadmaps
- Leads team collaboration to manage and prioritize product roadmap and releases across multiple products
- Collaborates to resolve conflicts in a constructive manner when they arise
- Accountable to ensure that product teams understand the business outcomes needed, and that business outcomes are tied to a broader business goal or objective
- Identifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value
- Ensures outcomes on the roadmap fit within capacity constraints, and are prioritized and sequenced in order to maximize value to the customer
- Engages with customers and users on a regular basis to uncover implicit and explicit needs, and translate to product hypothesis which are tested and refined to deliver solutions
- Collaborates across product teams to develop and roll out operational plans
- Researches and identifies industry best practices and trends to increase effectiveness
- Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management
- Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable
- Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients
- No direct personnel supervisory responsibility, however, supervises large complex product teams with cross-functional team members
Requirements:
- Bachelor's degree or equivalent work experience
- 7-9 years relevant business experience, including in product owner role or similar
- Understand fundamentals of iterative development, software development process and procedures
- Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design
- High level of organization and attention to detail
- Passion and understanding of new technology and trends
- Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills
- 4-6 years Product Experience in Financial Services and/or Insurance Industry
- AI Experience delivering solutions using predictive models to complete complex analysis supporting high risk business functions
- Certified Product Manager or similar certification
- Has prior experience leading projects
- Experience developing business cases, roadmaps, and business unit strategy
- Ability to effectively manage and resolve conflicting priorities
- Experience in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements
- Experience with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle
- Experience in leading projects or initiatives
- Experience with user interface design and best practices for usability
- Experience working in large, complex organizational initiatives
- Experience in MS Office Suite with particular emphasis on Excel and PowerPoint
- Experience using Product Management tools for building roadmaps, managing backlogs, gathering customer feedback
- Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment