Technical Program Manager (Technical Support Engineering)

Chainguard is a company focused on providing secure open source software for development and deployment. They are seeking an experienced Technical Program Manager to lead engineering projects, collaborate with stakeholders, and improve technical support processes.

Responsibilities:

• Collaborate with team members and stakeholders to understand defined work problems and program goals, obtain prioritized deliverables, and discuss program impact
• Prioritize program goals, understand and translate stakeholders’ needs into program goals and prioritize deliverables
• Define the scope of projects and develop, execute, and/or manage project plans for the supported program(s)
• Review key metrics about a program, monitor potential metric deviations, and define corrective actions for critical deviations
• Identify, communicate, and collaborate with relevant stakeholders within one or more teams to drive impact and work toward mutual goals
• Own end-to-end execution for L3 Engineering escalations and customer support metrics, including intake, prioritization, dependency tracking, issue resolution
• Design and improve Technical Support processes that enable scalable and reliable delivery which can be reproduced across library ecosystems
• Coordinate across Engineering, Product, Security, and Infrastructure to align priorities, timelines, and technical constraints
• Surface and manage risks, blockers, and tradeoffs early through effective execution forums and async communication
• Lead capacity planning and forecasting to support parallel initiatives and changing demand
• Drive cross-functional initiatives that improve library and package coverage and reduce systemic friction
• Coordinate work performed by contractors or external contributors, ensuring quality and alignment with engineering standards
• Communicate status, risks, and decisions clearly and accurately to engineering and leadership stakeholders

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a relevant field with equivalent practical experience
• 5 years of experience in program management
• 5 years of experience with software development best practices and establishing methods, tools, and process improvements for cross-team initiatives
• Master's degree, Ph.D., or equivalent experience in Engineering, Computer Science, Business or a related technical field
• 5 years of experience managing cross-functional and/or cross-team projects