Certifications & Credential Manager, Customer Education

Harvey is transforming how legal and professional services operate by combining AI and an enterprise-grade platform. They are seeking a Certifications & Credential Manager to design and scale their certification program, ensuring it reflects product expertise and drives customer value.

Responsibilities:

• Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
• Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
• Design and manage assessments, including exams, practical evaluations, and credential requirements
• Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
• Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
• Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
• Evaluate and manage certification platforms or LMS tools as needed
• Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
• Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
• Explore opportunities for advanced, role-based, or partner certifications over time
• Collaborate with internal subject matter experts and external partners as needed to ensure certifications meet high standards of credibility and relevance

Requirements:

• 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users
• Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models
• Experience in the legal sector is a strong plus
• Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives
• Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity
• Experience working effectively with Product, Support, and Go-to-Market teams
• Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly)
• Comfortable and effective operating in a fast-paced environment with frequent product releases and changes
• Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish
• Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness
• Excellent written and verbal communication skills