SwiftAI RecruitRemote
Customer Success Manager
United States
Full-time
2 hours ago
$60,000 - $80,000 USD
H1B Sponsor
Key skills
Customer SuccessSaaS experienceBookkeeping experienceQuickBooks/XeroStartup experienceWorking with SMBsSaaS
About this role
SwiftAI Recruit is a rapidly growing, Y Combinator-backed B2B fintech startup that focuses on customer success. The Customer Success Manager will guide SMB bookkeeping and accounting clients to realize product value within their crucial first 90 days, acting as their primary point of contact.
Responsibilities:
- Guide SMB bookkeeping and accounting firm clients to success
- Ensure clients realize product value in their crucial first 90 days
Requirements:
- 2-3 years of customer-facing experience in a SaaS/software company (Customer Success, Onboarding, or similar)
- A passion for working with SMBs (small to mid-sized businesses)
- Startup experience (a strong preference for handling chaos/ambiguity)
- Bookkeeping/accounting experience or familiarity with tools like QuickBooks/Xero is a major plus!