Customer Service Representative - Remote

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. The Customer Service Representative will provide inbound/outbound telephone support to customers and agents, assisting with various inquiries and ensuring a high level of service.

Responsibilities:

• Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution
• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative system

Requirements:

• CSR skills, plus: proficient written and verbal communication skills
• Strong multi-tasker and adept at using tools and resources available
• Proactive with customer, anticipating needs
• Ability to show empathy and ability to mentor new hires
• Ability to adapt to change daily based on business need or system issues
• Ability to de-escalate calls and resolve concern
• High school education or equivalent experience
• 6 months to a year experience working as an Associate CSR or equivalent experience
• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative system