[Remote] Sr Director of Revenue Operations & Business Analytics

Convoso is a leading AI-powered contact center platform focused on revenue teams, known for its innovative solutions since 2006. The Sr. Director of Revenue Operations & Business Analytics will drive the design and improvement of systems and processes that enhance revenue performance across various business functions, ensuring alignment and data-driven decision-making.

Responsibilities:

• Build & Run a Predictable Revenue Engine
• Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion
• Own pipeline health, forecast accuracy, and stage consistency across the funnel
• Improve conversion rates, stage velocity, and execution discipline through data-driven insights
• Lead revenue forecasting, scenario planning, and performance analysis
• Align GTM Teams Around One Operating System
• Ensure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations
• Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers
• Support and enforce weekly, monthly, and quarterly GTM operating cadences
• Partner with functional leaders to improve accountability and execution consistency
• Own Revenue Data, Analytics & System of Truth
• Build and maintain a unified revenue data model across the full customer lifecycle
• Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data
• Establish and maintain consistent KPI definitions and data-quality standards
• Enable automated and self-service reporting to reduce manual effort
• Deliver Executive-Ready Insights
• Develop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity
• Proactively surface risks, trends, and opportunities—before they become problems
• Support board materials, strategic planning, and OKRs with accurate, trusted data
• Translate complex data into clear, actionable insights for senior leaders
• Improve GTM Productivity & Execution Quality
• Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health
• Partner with Enablement to improve onboarding, training, and execution quality
• Analyze activity-to-output relationships to improve rep and CSM productivity
• Support territory design, quota setting, capacity planning, and compensation inputs
• Own RevOps Systems & Scalable Infrastructure
• Own the RevOps tech stack, CRM, integrations, and automation
• Reduce tool sprawl and simplify workflows across the GTM lifecycle
• Drive automation and AI use cases that improve efficiency and predictability
• Support expansion readiness, new segment launches, and GTM experimentation
• Cross-Functional Leadership & Influence
• Act as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leaders
• Influence behavior, process adherence, and data-quality standards across teams
• Lead and develop RevOps resources (direct or dotted-line) as the function scales

Requirements:

• 7–10+ years of experience in Revenue Operations, GTM Operations, Business Operations, or Analytics in B2B SaaS
• Experience operating in a scale-up environment
• Proven track record improving forecast accuracy, pipeline quality, and execution consistency
• Deep understanding of GTM funnels, sales processes, retention, and expansion drivers
• Strong analytical skills; hands-on experience with Salesforce, BI tools, and GTM automation
• Experience partnering closely with Sales Ops, CS Ops, Marketing Ops, Enablement, and Data teams
• Strong executive communication skills; able to simplify complexity and drive alignment
• Builder mindset with a high bias for action