SMB Business Development Executive I - Retention

DoorDash is a technology and logistics company focused on empowering local economies. The SMB Business Development Executive I - Retention will lead high-impact negotiations with SMB-managed merchants, ensuring long-term success and driving revenue growth through strategic partnerships.

Responsibilities:

• Own complex negotiations: Lead deal conversations from discovery through close during renewals, exclusivity discussions, and churn-risk situations
• Drive cross-functional alignment: Partner with account owners, account development, product, local market teams, strategic finance, legal, and others to build strong merchant proposals
• Present with influence: Develop and deliver compelling presentations that clearly articulate DoorDash’s value and advocate for long-term partnerships
• Engage senior leadership: Collaborate with internal leaders throughout the deal lifecycle and contribute insights that shape broader GTM strategy
• Operate with urgency and autonomy: Navigate ambiguity, move quickly, and exercise sound judgment while maintaining high quality and rigor
• Build for scale: Contribute to the evolution of SMB Business Development strategy, processes, and playbooks as the business grows

Requirements:

• 4-6 years of experience in business development, account management, strategic sales, or a related role involving complex negotiations and senior stakeholder engagement
• Strong understanding of the restaurant industry and merchant economics, including profitability and P&L drivers
• Executive presence with the ability to build rapport quickly and influence stakeholders at all levels
• Proven negotiation and objection-handling skills, particularly in renewal, retention, or partnership-focused deals
• Data-driven mindset with the ability to translate insights into clear, commercially sound recommendations
• Comfort collaborating closely with cross-functional partners and senior leadership throughout the deal lifecycle
• Ability to operate autonomously in fast-changing, ambiguous environments while maintaining high quality and rigor