Manager, Pricing & Product

Pie Insurance is dedicated to empowering small businesses by making commercial insurance affordable. The Manager, Pricing & Product position oversees the profit and loss of the Workers Compensation book of business, focusing on product design, pricing, and quantitative analytics to enhance profitability and customer experience.

Responsibilities:

• Leverage rating bureau data, industry resources, and internal results to continuously improve Pie's pricing structure with the goal of achieving profitable growth
• Develop new tools that systematically diagnose conversion, retention, and profitability trends and quantify proposed pricing impacts at scale
• Collaborate with pricing analysts to analyze market competitiveness and identify markets for growth and exit opportunities
• Create new product features that streamline pricing changes and maximize pricing segmentation
• Manage the product development lifecycle, from ideation to launch, by defining product features, creating business requirements documents, and coordinating with internal stakeholders to ensure timely delivery
• Partner with the Compliance and Legal teams to ensure that all filed and implemented rating plans meet state-specific requirements
• Collaborate with cross-functional teams, including Underwriting, Business Development, Actuarial, Claims, and Marketing, to gather insights and develop product requirements that meet regulatory and customer needs as well as key company objectives
• Continuously assess customer feedback and market trends to identify opportunities for rating enhancements and innovations
• Participate in the ongoing development and documentation of all pricing and appetite-related processes
• Support, mentor, and coach as well as provide professional development for direct reports; provide continuous feedback and opportunities for career development
• Identify hiring needs and be the hiring manager for recruiting high-quality analysts
• Work collaboratively with the People team throughout the team member lifecycle, including, but not limited to hiring, onboarding, performance management, team member relations, and offboarding

Requirements:

• Bachelor's Degree is required
• Minimum of 5-6 years of experience in the P&C commercial insurance industry, with a focus on Workers Compensation through either analytical work, underwriting, or commercial lines product management
• Minimum of 1 year experience managing direct reports on their analytical ability; a strong desire to mentor, coach, and develop analysts is required
• Advanced data management and manipulation skills in Excel, Looker, and Snowflake
• Strong analytical and critical thinking skills to identify trends, solve complex problems, and overcome regulatory roadblocks
• Results-driven mindset with strong decision-making skills; comfortable with ambiguity, self-starter, and ability to thrive in a fast-paced, high-growth environment
• Effective organization and time management skills, capable of managing projects in ambiguous environments while meeting deadlines
• In-depth knowledge of commercial insurance regulatory compliance and various distribution channels (including direct to business lines and independent agents), process dynamics, and economic metrics
• Excellent communication and interpersonal skills; ability to collaborate across the organization and effectively present technical concepts to non-technical audiences
• Background in Statistics, Mathematics, Economics, Actuarial Science, or other quantitative fields of study is preferred