Product Manager, Digital Ticketing Experience

Regal Cinemas is seeking a Product Manager to enhance the digital ticket-purchasing journey across various platforms. The role focuses on improving customer experiences from ticket selection to admission, while collaborating with cross-functional teams to drive business impact.

Responsibilities:

• Own the strategy and roadmap for Regal’s digital ticketing experience across platforms, balancing customer needs, operational constraints, and business goals
• Improve the end-to-end purchase journey, from discovery and seat selection through payment, ticket delivery, and in-theater admission, reducing friction and increasing conversion
• Partner with design and research to deeply understand customer behavior, validate solutions, and iterate quickly through prototyping and usability testing
• Drive a strong experimentation culture: define hypotheses, run A/B tests, measure impact, and scale winning changes
• Collaborate cross-functionally with Engineering, Design, Data/Analytics, Marketing, Operations, Theater teams, and key stakeholders to align priorities and deliver outcomes
• Ensure smooth integration points between ticketing and supporting systems (e.g., POS and admission workflows), and help optimize the connected customer experience

Requirements:

• 3-5 years of product management experience, with a focus in B2C, owning customer-facing checkout or transactional flows (ticketing, commerce, reservations, etc.) across web and/or mobile apps
• Demonstrated ability to improve funnel performance and customer satisfaction using data, experimentation, and customer insight
• Experience with A/B testing and experiment-driven product development
• Strong stakeholder management skills and the ability to drive cross-functional collaboration across technical and non-technical teams
• Experience working closely with Product Design and Design Research to ship high-quality, customer-centered experiences
• Strong written and verbal communication skills, including the ability to communicate clearly with leadership and execution teams
• Experience with events, hospitality, retail, or omnichannel pickup/fulfillment experiences
• Familiarity with POS systems and how online ordering experiences integrate into in-venue operations (e.g., admission, scanning, validation, fulfillment)