Sr. Product Manager, Billing and Payments (Stripe)

Arlo Technologies, Inc. is dedicated to creating innovative solutions for protecting what matters most to people. They are seeking a Senior Product Manager for Billing and Payments to optimize their subscription billing ecosystem using Stripe, enhance revenue operations, and collaborate cross-functionally to improve customer experiences and operational efficiencies.

Responsibilities:

• Serve as the business owner for Stripe billing, ensuring systems are optimized to support pricing strategy, experimentation, and global scale
• Manage the day-to-day health of our subscription billing ecosystem within Stripe and other internal systems
• Oversee and reduce revenue leakage from failed payments and system discrepancies
• Monitor payment performance and dunning effectiveness, focusing on optimization and prevention, not collections execution
• Partner with Product and Engineering to operationalize new subscription plans, price changes, and regional rollouts
• Maintain dashboards and recurring reports for ARR, churn, ARPU, payment success, subscription health and billing accuracy
• Translate Stripe and subscription data into clear insights and recommendations that improve revenue strategy
• Partner with Finance, Data, and Engineering teams on subscription forecasting and variance analysis
• Identify opportunities to improve attach rate, retention, customer lifetime value and cash collection
• Continuously improve subscription operational workflows including care refunds, credit issuance, and proration handling
• Ensure tight integration and data accuracy between Stripe, Databricks, and internal reporting tools
• Support quarterly audits and ensure compliance with PCI, SOC, and regional tax (VAT, 3DS, etc.) requirements
• Work closely with CX and Care to improve the customer billing journey
• Partner with the Marketing team to optimize billing communications
• Collaborate with the Product team on billing and subscription enhancements
• Act as a strategic partner to Finance on month-end close and revenue recognition accuracy

Requirements:

• 5–8+ years of experience in Revenue Operations, Subscription Billing, or Business Operations, ideally in SaaS, fintech, or consumer subscription businesses
• Hands-on experience with Stripe or equivalent billing platforms (Zuora, Recurly, Chargebee)
• Proven ownership of subscription forecasting, ARR reporting, and billing analytics
• Comfort working with data extracting - cleaning and summarizing insights
• Familiarity with Databricks and BI tools (e.g., Looker, Tableau, Power BI)
• Strong understanding of subscription metrics (ARR, churn, ARPU, LTV) and revenue workflows
• Analytical, detail-oriented, and process-driven
• Excellent communicator with the ability to work cross-functionally and explain complex topics clearly
• Strategic thinker with the ability to connect data to business outcomes and strategies
• Comfortable working in a fast-paced, high-growth environment with evolving systems
• Experience in a device + subscription business or other hybrid model
• Understanding of payments compliance, invoicing, or tax requirements (PCI, VAT, 3DS)
• Hands-on Shopify experience to help integrate and improve e-commerce and revenue operations
• SQL proficiency or ability to self-serve data for analysis