ServiceNow Developer/ Admin/ Architect / Business Analyst

Sira Consulting is an Inc 5000 company, and they are seeking a ServiceNow Developer/ Admin/ Architect / Business Analyst. The role involves providing technical leadership, designing scalable solutions, and ensuring compliance with platform architecture standards in ServiceNow.

Responsibilities:

• Hands on experience in IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Customer Service Management (CSM)
• Human Resources Service Delivery (HRSD)
• Governance, Risk, and Compliance (GRC)
• Security Operations (SecOps)
• Now Platform App Engine
• Field Service Management (FSM)
• DevOps
• Strong understanding of TMForum principles on solution architecture
• Strong knowledge of ServiceNow technology architecture guidelines for infrastructure and application development
• Very good communication and co-ordination skills
• Partner with application & technology teams to design scalable solutions
• Liaison between application stakeholders and technology team
• Able to work and communicate different solutions to the business clients
• Break down on solution approach and percolate to the team in effective way
• Strong troubleshooting, analytical, and documentation skills
• Deep knowledge of ServiceNow governance and upgrade-safe design practices
• Define platform architecture standards, roadmaps, and design guidelines
• Map business requirements with ServiceNow standard functionality while minimizing customization
• Provide technical leadership to developers and project managers
• Ensure solution scalability, security, and compliance
• Support Agile delivery by guiding solution increments and technical backlog refinement

Requirements:

• Hands on experience in IT Service Management (ITSM)
• Hands on experience in IT Operations Management (ITOM)
• Hands on experience in IT Asset Management (ITAM)
• Hands on experience in Customer Service Management (CSM)
• Hands on experience in Human Resources Service Delivery (HRSD)
• Hands on experience in Governance, Risk, and Compliance (GRC)
• Hands on experience in Security Operations (SecOps)
• Hands on experience in Now Platform App Engine
• Hands on experience in Field Service Management (FSM)
• Hands on experience in DevOps
• ServiceNow Certified Application Developer (CAD), CSA, CIS active certifications
• Strong understanding of TMForum principles on solution architecture
• Strong knowledge of ServiceNow technology architecture guidelines for infrastructure and application development
• Very good communication and co-ordination skills
• Partner with application & technology teams to design scalable solutions
• Liaison between application stakeholders and technology team
• Able to work and communicate different solutions to the business clients
• Break down on solution approach and percolate to the team in effective way
• 5+ years' experience in JavaScript, AngularJS, Web services (RESTful/SOAP), XML, JSON
• Strong troubleshooting, analytical, and documentation skills
• Deep knowledge of ServiceNow governance and upgrade-safe design practices
• Define platform architecture standards, roadmaps, and design guidelines
• Map business requirements with ServiceNow standard functionality while minimizing customization
• Provide technical leadership to developers and project managers
• Ensure solution scalability, security, and compliance
• Support Agile delivery by guiding solution increments and technical backlog refinement