Sira Consulting is an Inc 5000 company, and they are seeking a ServiceNow Developer/ Admin/ Architect / Business Analyst. The role involves providing technical leadership, designing scalable solutions, and ensuring compliance with platform architecture standards in ServiceNow.
Responsibilities:
- Hands on experience in IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Customer Service Management (CSM)
- Human Resources Service Delivery (HRSD)
- Governance, Risk, and Compliance (GRC)
- Security Operations (SecOps)
- Now Platform App Engine
- Field Service Management (FSM)
- DevOps
- Strong understanding of TMForum principles on solution architecture
- Strong knowledge of ServiceNow technology architecture guidelines for infrastructure and application development
- Very good communication and co-ordination skills
- Partner with application & technology teams to design scalable solutions
- Liaison between application stakeholders and technology team
- Able to work and communicate different solutions to the business clients
- Break down on solution approach and percolate to the team in effective way
- Strong troubleshooting, analytical, and documentation skills
- Deep knowledge of ServiceNow governance and upgrade-safe design practices
- Define platform architecture standards, roadmaps, and design guidelines
- Map business requirements with ServiceNow standard functionality while minimizing customization
- Provide technical leadership to developers and project managers
- Ensure solution scalability, security, and compliance
- Support Agile delivery by guiding solution increments and technical backlog refinement
Requirements:
- Hands on experience in IT Service Management (ITSM)
- Hands on experience in IT Operations Management (ITOM)
- Hands on experience in IT Asset Management (ITAM)
- Hands on experience in Customer Service Management (CSM)
- Hands on experience in Human Resources Service Delivery (HRSD)
- Hands on experience in Governance, Risk, and Compliance (GRC)
- Hands on experience in Security Operations (SecOps)
- Hands on experience in Now Platform App Engine
- Hands on experience in Field Service Management (FSM)
- Hands on experience in DevOps
- ServiceNow Certified Application Developer (CAD), CSA, CIS active certifications
- Strong understanding of TMForum principles on solution architecture
- Strong knowledge of ServiceNow technology architecture guidelines for infrastructure and application development
- Very good communication and co-ordination skills
- Partner with application & technology teams to design scalable solutions
- Liaison between application stakeholders and technology team
- Able to work and communicate different solutions to the business clients
- Break down on solution approach and percolate to the team in effective way
- 5+ years' experience in JavaScript, AngularJS, Web services (RESTful/SOAP), XML, JSON
- Strong troubleshooting, analytical, and documentation skills
- Deep knowledge of ServiceNow governance and upgrade-safe design practices
- Define platform architecture standards, roadmaps, and design guidelines
- Map business requirements with ServiceNow standard functionality while minimizing customization
- Provide technical leadership to developers and project managers
- Ensure solution scalability, security, and compliance
- Support Agile delivery by guiding solution increments and technical backlog refinement