Senior Software Engineer, Backend (AI Agent)

Cresta is on a mission to turn customer conversations into a competitive advantage through AI and human intelligence. As a Senior Software Engineer, you will design and maintain scalable backend architectures for AI Agent solutions, ensuring high availability and performance.

Responsibilities:

• Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models
• Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions
• Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities
• Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability
• Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents

Requirements:

• Bachelor's degree in Computer Science or a related field
• 5+ years of experience in backend system architecture, cloud services, or related technology fields
• Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST
• Previous experience working with Virtual Agent or AI Agent systems
• Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases
• Experience in containerized application deployment using Kubernetes and Docker in microservices architectures
• Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards