Product Manager

Meridian Cooperative is a company formed in 1976 that provides enterprise solutions for utilities. They are seeking a Product Manager for their Premium Communications and Engagement Platform, responsible for defining and executing the roadmap for IVR, Online Chat, and text message solutions while collaborating with cross-functional teams to deliver value across multiple Scrum teams.

Responsibilities:

• Define, prioritize, and manage a roadmap across multiple Scrum teams, ensuring alignment to value, feasibility, and business impact
• Author and govern epic hypothesis statements, lean business cases, and acceptance criteria
• Connect product initiatives to enterprise strategy and business outcomes
• Conduct user research and competitive analysis to understand member needs, behaviors, and market dynamics
• Identify opportunities for product improvement, innovation, and differentiation
• Measure product success using KPIs, outcomes-based metrics, and customer feedback, adjusting priorities as needed
• Partner closely with cross-functional teams including Engineering, Program Management, Business Development, Marketing, and other business units to deliver customer and business value
• Work with stakeholders to analyze, refine, prioritize, and clearly communicate member needs, scope, and requirements
• Support coordination across value streams to improve alignment and execution
• Clearly communicate product decisions, priorities, and trade-offs to stakeholders at all levels
• Support day-to-day go-to-market activities in collaboration with Marketing and Business Development
• Build strong working relationships with leadership, peers, and delivery teams
• Conduct training to enables Sales Engineers to demo the solution, and support demos as needed
• Promote continuous improvement through collaboration with Engineering Management and the Value Management Office (VMO)
• Take initiative in thought leadership, innovation, and creative problem-solving
• Adhere to all Meridian corporate policies and procedures
• Perform additional responsibilities as assigned; travel as required

Requirements:

• 4+ years of experience as a Product Manager, Product Owner, Business Analyst, Project Manager, or similar role supporting complex, enterprise applications
• Working knowledge of Scrum and Agile software development methodologies
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
• Strong business acumen and customer-centric mindset
• Strong collaborative mindset with the ability to work independently and across teams
• Excellent written, verbal, and presentation skills
• Ability to influence without authority and drive alignment across stakeholders
• Strong analytical, critical-thinking, and problem-solving skills
• Comfort operating in a fast-paced environment with multiple competing priorities
• Proficiency with Microsoft Office tools (Word, Excel, Outlook)
• Solution-oriented, adaptable, and eager to learn
• Attention to detail, and accountability for delivering high-quality, reliable user experiences
• Pragmatic Certified Product Manager
• SAFe Lean Portfolio Management (LPM) certification