Senior Network Engineer (REMOTE or MA based)

The Hanover Insurance Group is seeking a Senior Network Engineer for their Data Network Services team. The role involves engineering, installation, configuration, and support of the ADC load-balancing environment, along with responsibilities in typical networking areas.

Responsibilities:

• Support our Application Delivery Controller (ADC) load-balancing environment as a dedicated member of the Identity and Access Management (IAM) team
• Deliver ADC solutions as needed to further the integration of the IAM program throughout the technology landscape
• Maintain ADC documentation, drawings, and as-builts
• Crosstrain other members of the networking team
• Engineer, configure, implement, monitor, maintain, troubleshoot, upgrade, patch, and secure network infrastructure components
• In collaboration with our MSP, troubleshoot and resolve networking infrastructure and equipment problems, including configuration, hardware, and software problems, in a timely and effective manner
• Rack and install equipment in datacenters and colo-facilities
• Collaborate and coordinate with telecommunications providers, vendors, and partners
• Use Visio to create and maintain detailed network drawings at the ISO Layers 1, 2, & 3 level
• Participate in change management meetings
• Recommend upgrades, enhancements, and other technology-debt remediation efforts
• Drive Technology Services Lifecycle Management activities related to vulnerability and configuration management
• Create SOPs, plans, and other documentation to aid with knowledge transfer to other engineers
• Serve as network technology SME and 3rd level escalation support for other engineers, teams, and business personnel
• Teach, train, and mentor peers and colleagues on network infrastructure principles and practices
• Make difficult decisions under pressure, balancing the need to gather detailed information and perform analysis, with the need for timeliness
• Participates in and promotes co-operative working relationships across organizations including knowledge sharing and partnership in achieving solutions
• Stay abreast of changes in the IT networking industry
• May be required to work onsite, and during off-hour maintenance windows
• May be required to provide off hours support including nights and weekends

Requirements:

• Must be eligible to work in the United States without requiring sponsorship (ie. must be a US citizen or Greencard holder)
• 8-10 years of professional experience in IT network engineering and operations
• Must have 5+ years of hands-on experience with industry-leading ADC platforms including load-balancing capabilities, script programming, access policy development, and other associated policy development
• Understanding of LAN and WAN technologies, protocols, and designs
• Experience with Cisco Catalyst and Nexus routing and switching platforms, including IOS, IOS-XE, and NX-OS operating systems, and common HA and redundancy features
• Experience with Cisco ACI fabrics and infrastructure
• Experience with Aruba Wireless Networking
• Experience with Citrix NetScaler VPN
• Experience with Infoblox grids
• Experience with common LAN/WAN routing protocols including (EIGRP, OSPF, BGP, and others)
• Familiarity with Cloud based networking in Azure
• Familiarity with Linux and Windows Operating Systems
• Familiarity with foundational enterprise technologies such as DNS, DHCP, PKI, LDAP, Syslog, and Monitoring systems
• Extensive experience with industry-leading ADC load-balancing products, their policies, and their internal scripting language/programming
• Experience working with a team of network engineers and operations members possessing various levels of experience from junior through senior level
• Experience working with Managed Services resources with offshore personnel including the coordination and tracking of deliverables
• Experience leading through teaching and mentoring
• Must have excellent troubleshooting and problem-solving skills
• Project management, and time management skills
• Experience with enterprise change management practices
• Familiarity with ITIL service management frameworks and practices
• Ability to work in a highly collaborative and highly matrixed, fast-paced, entrepreneurial, transparent, and flexible work environment
• Ability to build strong insightful relationships quickly; must have top-notch communication skills (oral and written); must be able to network effectively at all levels but especially at the executive and business partner level