Network Reliability Engineer

Point Broadband is a telecommunications company focused on providing reliable broadband services. The Network Reliability Engineer is responsible for designing, building, and supporting the company's network infrastructure, with a strong emphasis on reliability and operational excellence.

Responsibilities:

• Design, implement, and support Point Broadband’s core, metro, and access network infrastructure
• Lead validation and deployment of high-availability network platforms
• Serve as Tier 3 escalation support for complex routing and switching incidents
• Collaborate with internal teams and external vendors to coordinate network deployments and upgrades
• Conduct root cause analysis for persistent or critical network issues and implement long-term solutions
• Document network designs, operational standards, and change procedures
• Define support requirements for new network technologies and participate in roadmap planning
• Participate in on-call rotations and provide guidance to operations teams
• Maintain punctual, consistent attendance
• Other duties as assigned

Requirements:

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field; or equivalent military/industry experience (5+ years)
• Minimum of 5 years' hands-on experience with ISP or service provider network engineering
• Strong background in the design and deployment of multi-gigabit transport networks
• Deep expertise in routing protocols (BGP, OSPF, IS-IS) and MPLS technologies (LDP, L3VPNs, traffic engineering)
• Experience with high availability and redundancy protocols (VRRP, HSRP)
• Proficient in configuration and troubleshooting of Juniper and Arista routers and switches
• Excellent communication skills and a collaborative, customer-focused attitude
• Familiarity with network automation/scripting tools (e.g., Python, Ansible)
• Knowledge of network monitoring and telemetry tools (e.g., SNMP, NetFlow, Prometheus)
• Certifications such as JNCIS, JNCIP, or CCNP/CCIP or equivalent hands-on experience
• Strong working knowledge of Juniper and Arista platforms
• L2/L3 protocols: TCP/IP (v4 & v6), MPLS, QoS, VRRP, BFD, STP, LACP, ACLs, and prefix lists
• Routing protocols: BGP, OSPF, IS-IS
• DNS, DHCP, and IP address management
• Solid understanding of disaster recovery design, traffic engineering, and convergence strategies
• Regularly required to talk, hear, and communicate effectively
• Required to use close vision, see colors, and be able to focus
• Must be able to perform computer functions and operate routine office equipment
• Must be able to perform moderate walking throughout Point Broadband's facilities
• Must be able to sit or stand for extended periods
• Must be able to physically lift various equipment up to 50 or more pounds
• Must be physically able to work in tight, confined spaces, such as ceilings and behind server racks in close quarters
• Travel to other offices may be required on an occasional basis
• Must be available for emergencies post normal business day working hours, including weekends as well as participate in an operational, on-call rotation
• Familiarity with Cisco is a plus but not required